prices listed are in U.S. dollar and Indian Rupees for delivery in
for delivery outside India are listed in the currency of the respective
country and in Indian Rupees.
All prices are inclusive of delivery.
used in all arrangements are subject to their availability. When
an item is not available, the closest substitute of a similar value
will be used.
Filling out of the order does not mean an order has been accepted,
confirmation will be sent by us.
Please provide all details asked for in our order form so as to avoid
an unnecessary delay.
Delivery time are from 9am to 5pm all 365 days of the year.
deliver all 365 days of the year including Sundays and holidays.
In case of incomplete/incorrect address resulting in non-delivery,
no refund is possible due to the perishable nature of the product
and the infrastructure costs involved.
If the recipient is unavailable at the time of delivery the item will
be handed over to a relative/neighbor/colleague unless otherwise
Refusal of item by the recipient is considered as a complete delivery.
No refund will be possible.
Proof of delivery will be maintained for a duration of 30 days from
the date of delivery.
Flowers cannot be delivered to p.o. boxes.
All claims are subject to the jurisdiction of local Court only in Pune.
If we are unable to deliver your order, then complete refund will be made. We shall not be liable for any other charges, loss of profits, emotional stress or any other liability etc. caused due to non-delivery.
In case of any dispute the maximum amount claimed by the sender cannot exceed the value of the item ordered.
The owner of the site retains the right to refuse any order unconditionally.
Delivery schedule varies between same day delivery to delivery within three business days depending on the destination city or town. In the event the item ordered cannot be delivered on the given date we reserve the right to deliver on next day.
We will try to deliver flower arrangements as
shown on the site, but at times it is practically not possible
to replicate the same due to the nature of the flowers and
Since all the flowers are not available in all the seasons and
to make sure that your order is not delayed due to non-availability
of a particular flower, we will substitute that particular
flower with the flower of same or higher value.
Like if you have ordered an arrangement of lilies and carnations
and if the lilies are not available at that particular time, we
will substitute lilies with either Anthuriums or Birds of
Paradise or whichever other flower is available and is of the
same or higher value. The design and the other aesthetics of the
arrangements remaining the same.
In smaller towns where the florists are not able to stock the
flowers of high value due to the perishable nature and their
limited resources, it is always recommended that you order items
that are readily available all the time with them namely Roses,
Tube Roses, Gladioli and Gerberas. Moreover you can always email us
before hand to enquire what is available in your desired
destination in that season.
Also we guarantees that all orders will be filled to the value
in case the item ordered is not available. Our substitution
policy will make sure that the size and shape of the arrangement
remains the same and the value of the flowers substituted are
either of same value or of greater value.
To simplify this, the first priority is not to miss the
occasion. The substitution policy is there to make sure that
your flowers are delivered on the desired delivery date. In
making substitutions, we take great care and consideration in
replacing them with flowers that meet or exceed the expectations
of both the sender and recipient.
Our service providers are not only the best in their trade but
are also creative and professional florists who recreate these
designs based on their creative interpretation and of course
seasonal and regional availability keeping in mind and paying
careful attention to overall shape, size, style, and color
If you don't want any substitution in your order, please ask
beforehand about the particular flowers that are available in
the city where you want the order to be delivered so that there
is no disappointment or confusion later on.
Even though we strive to deliver the freshest quality cakes and
of the same flavor as ordered but substitutions may be
unavoidable depending on local availability and regional
constrains. Specially when the order is for the same day or if
delivery destination is of a small city where the bakeries are
not so well equipped, the cakes may be substituted to ensure
your order is delivered on the occasion it is desired for.
Since the cakes are delivered by the local professional service
providers from their respective city the icing and the topping
may not be the same as per the image every where. Even though
utmost care shall be taken by the bakery to maintain the overall
shape, size and style to the best of their capability.
In extremely warm weather conditions where there is a chance of
a particular flavor of cake reaching the destination in a melted
form, it may be substituted with other flavor so that the
highest quality edibles are delivered to your recipient.
In cases where the message which is to be inscribed on the cake
is long or the design of the cake is such that writing is not
possible then it will be written on a separate card that will be
attached with the cake.
But in all the above cases the order will be filled to value and
no compromise will be made on quality part also.
At certain times, especially in large cities, commuting can take
longer than usual due to increasing congestion and traffic. We
will make a sincere effort to deliver at the time specified by
you. However, we do request you to accommodate deliveries that
may take a while longer than usual.
We consider the privacy of our customers utmost important. We
are in the business of serving you, not selling your
information. Your name, address information, and credit card
information are collected only to fulfill your order.
Our Credit Card processing company CC Avenue takes privacy and
data protection issues seriously.
Information security is critical to our business. We work to
protect the security of your information during transmission by
using Secure Sockets Layer (SSL) software, which encrypts
information you input.
We use advanced security technology to prevent our computers
from being accessed by unauthorized persons. In fact, your
credit card details are not forwarded or available to even our
We do not distribute customer information to be used in mailing
lists, surveys, or any other purpose other than what is required
to perform our services.
CC Avenue e-commerce servers are authenticated by VeriSign. This
enables your browser to confirm CC Avenue's identity before any
credit card transaction occurs. CC Avenue also uses industry
standard Secure Socket Layer (SSL) technology to prevent the
information from intercepted. This ensured complete security for
your credit card information. Also we do not keep any details
about your credit card in our database.
When you make a purchase online, be sure to look for the little
lock icon on the bottom of your web browser to make sure that
you personal information will be protected by secure encryption
when it is sent over the internet. You can also check on this by
holding your cursor over the web page in question, clicking the
right button on your mouse, and selecting “Properties”. Then
look to see that the web address shown starts with “https”,
where the ‘s’ denotes a secure web server. Your order is
processed online in a secure environment. Our site is a 100%
Safe secured Company. Customers Credit Card information
cannot be accessed by any third party.
If an order is placed for location we do not cover - or placed
from India page for delivery abroad-Refund will be initiated
after deducting bank transaction charges
Shopping with us is 100% safe!!